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Claims Processing Specialist

2 months ago

St Louis, Missouri, United States Mercedes-Benz of St. Louis Full time
Join the team at Mercedes Benz of St. Louis as a Claims Processing Specialist. We provide a competitive salary, comprehensive benefits, and a remarkable workplace that features a modern, climate-controlled environment. As a family-owned and operated dealership, we pride ourselves on knowing each team member personally. Experience with luxury automotive warranty claims is highly valued.

Key Responsibilities:
  • Collaborate closely with Service Managers and Advisors to ensure timely documentation and reporting of service work.
  • Guarantee accurate and prompt payment for all warranty services by preparing, submitting, and tracking claims.
  • Work with suppliers and manufacturers to facilitate the swift acquisition of replacement parts.
  • Engage with customers and service technicians to clarify warranty claim resolutions and set appropriate expectations.
  • Prepare, assess, and manage warranty claims efficiently.
  • Follow up on each claim to ensure customer satisfaction and dealership compensation.
  • Schedule warranty service appointments and educate customers on the process.
  • Stay informed about all factory recalls, announcements, and procedures.
Qualifications:
  • Prior experience in warranty processing is advantageous.
  • Familiarity with automotive technology and terminology is essential.
  • Experience with luxury automotive brands is a plus.
  • Proficiency with CDK software is preferred.
  • Strong typing and data entry skills are required.
  • Highly organized with meticulous attention to detail.
  • Adaptability to changes within the automotive industry.
  • A valid driver's license and a clean driving record are necessary.
  • Willingness to undergo a drug screening and background investigation.
Employee Benefits:
  • Medical, Dental, and Vision coverage.
  • 401(k) plan with company matching.
  • Paid vacation starting from your first week.
  • Paid holidays.
  • A supportive and friendly work atmosphere.
  • Opportunities for professional growth.
  • Employee vehicle purchase programs.
  • Long-term job stability.
  • Potential for career advancement.
Mercedes Benz of St. Louis is committed to equal employment opportunities and prohibits discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws.