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Automotive Service Consultant
2 months ago
Join a Reputable Automotive Brand: Are you eager to be part of a well-respected name in the automotive industry that values your professional development and offers stability?
Position Overview: Groove Auto Group is on the lookout for a dedicated and customer-oriented Automotive Service Consultant to enhance our thriving team. This role is performance-based, with earnings potential ranging from $45,000 to $55,000.
What We Provide:
- Supportive Work Environment: At Groove Auto, we emphasize your success and cultivate a positive atmosphere where you can excel and achieve your goals.
- Attractive Compensation and Career Development: We recognize and reward your efforts through a competitive compensation structure, offering numerous avenues for financial advancement and a clear trajectory for career growth.
- Flexible Scheduling and Paid Leave: Enjoy a work schedule that accommodates your lifestyle, along with paid time off that begins accruing from your first day.
- Comprehensive Benefits: Your health and well-being are paramount. We offer a robust benefits package, including medical, dental, vision, life, and disability insurance to ensure you and your family are well-protected.
- Retirement Savings: Secure your future with our 401(K) plan, featuring employer contributions to support your long-term financial health.
- Health and Wellness Support: We care about your wellness, providing up to $75.00 monthly reimbursement for health and fitness memberships.
- Employee Perks: Enjoy exclusive discounts on our products and services, enhancing your experience as part of our team.
Key Responsibilities:
- Welcome each customer promptly and courteously, ensuring they feel valued and informed.
- Engage with service customers to assess their vehicle's mechanical issues accurately.
- Present repair agreements to customers, covering cost estimates and expected completion times.
- Collect essential customer and vehicle information efficiently.
- Schedule service appointments using approved dealership methods.
- Guide customers on vehicle maintenance, emphasizing the importance of adhering to manufacturer specifications.
- Communicate any additional repair needs clearly, including costs and time implications, while documenting orders accurately.
- Monitor the progress of repair orders throughout the day and keep customers updated on any changes.
- Handle inquiries regarding ongoing work and appointments, ensuring timely responses.
- Clarify warranty information and policies for customers.
- Inform customers about parts ordered and schedule installation appointments before they leave.
- Assist the service manager as required.
- Adhere to all company policies, procedures, and safety standards.
Candidate Profile:
- Must be at least 18 years old.
- Previous experience in the automotive sector is preferred.
- Possess a valid in-state driver's license and maintain a safe driving record.
- Must pass a pre-employment background check and drug screening.
- Authorized to work in the United States.
About Us: Groove Auto Group, part of Summit Automotive, is built on a foundation of diverse perspectives and teamwork. We are committed to our core values of Humility, Integrity, and Passion, fostering an environment that promotes professional growth and exceptional customer satisfaction. Our mission is to empower our associates to deliver a safe, positive, and stress-free experience for every customer.
