Intimissimi Sales Lead PT at Willowbrook Mall

4 weeks ago

Wayne, Pennsylvania, United States ONIVERSE Full time
Job Details

Location: Wayne, NJ

Description

The Sales Lead is a crucial role for the store with a passion for client service and an expertise in fashion always representing the Calzedonia Group Key values: Open Mind, Passion, Pragmatism, Teamwork and Goal Orientation.

LIFE OF THE SALES LEAD

The Sales Lead focuses on providing a superior level of customer service to clients, while increasing conversion and retention, to drive business revenue and inspire brand loyalty. The Sales Lead will work together with the team and reports to the Boutique's Manager. The Sales Lead will focus on the development of new clients, converting walk-in traffic into Intimissimi ambassadors by creating excitement and desire around the product, sharing customized fashion tips and providing high-level of professionalism.

Key Responsibilities
  • Build genuine relationships with clients through thoughtful and consistent outreach.
  • Demonstrate a positive and proactive attitude in every situation to constantly raise the level of service provided and consistently exceed client expectations.
  • Demonstrate strong verbal and written communication.
  • Be responsible of capturing customers' information using multiple means to communicate, utilizing phone and written follow-up contact.
  • Client Book Management including follow up with clients regarding their shopping experience, potential inquiries such as product care instructions.
  • Achieve and exceed personal sales and productivity goals agreed upon with your Store Manager
  • Demonstrate a full knowledge of the product including benefits to maximize the sales opportunity.
  • Utilize your fashion expertise to inspire others and build collaborative partnerships in a team-focused environment.
  • Supporting managers in maximizing efficiency in executing standard in-store operations, such as daily replenishment and processing of seasonal markdowns
  • Partnering with the Manager to leverage knowledge of internal systems to conduct business analyses and keep track of both store and individual KPIs.
  • Supporting managers in maintaining the visual and housekeeping standards of the store
  • Able to successfully operate our POS system, conduct email, opening and closing procedures.
  • Store Cleanliness: at our stores, we take great pride in providing our customers with a clean and well-maintained shopping environment. This includes the cleanliness and organization of the store: including but not limited to the salesfloor, fitting rooms, cash desk area, and backroom areas such as bathroom and stockroom. As a retail employee, you are expected to take the initiative of upkeeping the cleanliness in the store. Teams will be required to conduct daily cleaning tasks included but not limited to:
  • Dust and clean shelves, furniture, fixtures and decor
  • Clean doors, window glass, mirrors (exterior and interior)
  • Pick up and empty trash cans and garbage taking it to the dumpster as needed
  • Sweep and mop hard floors
  • Wipe and sanitize sinks, countertops, shared common areas and equipment
Team Dynamic
  • Report directly to Assistant Manager and Store Management to ensure clients experience high quality customer service, completing store operations efficiently and implementing sales strategies thus meeting and exceeding commercial goals.
  • Provides training to new teammates which may include cross-department functions.
  • Based on your experience with Intimissimi and performance, you may be selected to support New Stores Openings across the US as a team bonding opportunity and a chance to put your skills and knowledge to the test
  • Participate in nationwide contests within other Intimissimi locations to show our team spirit
Career Development Opportunities

All Sales Leads get the chance to learn new skills daily. We believe in hands-on experience training in different store functions to develop an entrepreneur mindset and spirit, such as: Guest Experience, Basic Store Operations, Business Acumen, Visuals Merchandising, Stock Management, and much more

We are all team players Our leaders always encourage development between team members to support professional growth. Share your knowledge and experience with new team members We strongly believe in consistent training and development of our teams. Many of our success stories started their careers from being part of our store teams and have grown to be future Store Managers, District Managers, Sales Directors and beyond Be a part of the Calzedonia USA story and make your mark

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