Senior IT Systems Engineer

3 weeks ago

Indianapolis, Indiana, United States Gener8, LLC Full time

We are seeking a skilled Senior IT Systems Engineer to join our team at Gener8, LLC.

About the Role

This hands-on role requires direct interaction with a diverse user base as well as helping System Administrators and Network Engineers with supporting the infrastructure/network, manufacturing production machines and applications on the shop floor, and other projects as required.

Key Responsibilities
  • Onboarding and offboarding of users
  • Primary escalation point for hardware and software related issues
  • Support of end users and related IT tasks as required
  • Support for local shop floor manufacturing hardware (computers, scanners, etc.) and applications
  • Assist other staff with system administration and network infrastructure issues and internally used applications as requested
  • New client hardware imaging and device deployments leveraging Acronis, Windows Autopilot, KACE, etc.
  • Site level Active Directory object management (users, groups, computers, etc.)
  • Support of Google Workspace (primary productivity application suite)
  • Support of Office 365 (Outlook, Office, SharePoint, Teams, Intune, EMS, etc.) (secondary)
  • Support of local building access and security systems
  • Support Engineering related applications (SolidWorks, IAR, Ansys, Zemax, Altium, etc.)
  • Support of remote users
  • Windows server management and support
  • VMware management and support
  • LINUX management and support
  • AWS management and support
  • Network management and support
  • Backup management and support (Druva, Code42, Veeam, etc.)
  • Okta management and support
  • Zoom Workplace management and support
Requirements
  • Bachelor's degree in Business, IT or related field or advanced studies. Advanced degree highly desirable.
  • Prior experience in $100M++ global manufacturer of medical devices highly desirable
  • 5+ years supporting an engineering design and services business
  • 5+ years experience supporting a global manufacturing environment
  • 7+ years working with Intune to manage PCs, iPads, etc.
  • 7+ years working with VMware
  • 7+ years working with Windows 10. Windows 11 experience highly desirable
  • 7+ years working with O365 (Outlook, Office, SharePoint, Teams, Intune, EMS, etc.)
  • 7+ years working with Active Directory
  • 7+ years working with Google Workspace
  • 7+ years supporting Tier 1 ERP (Oracle, SAP, etc.). QAD experience highly desirable
  • 2+ years supporting PLM (Arena)
  • 7+ years working with supporting VPN solutions (Palo Alto, Cisco, etc.)
  • 7+years supporting an engineering community running SolidWorks
  • Prior experience supporting homegrown software tools in support of a manufacturing business
  • Prior experience leveraging deployment tools such as Acronis, Windows Autopilot, and Dell KACE for device imaging and deployment
  • Prior experience with Google Apps Script, PowerShell scripting, or Python highly desirable
  • Prior experience with domain Google/Microsoft migrations (BitTitan, ADMT, or Quest Migration Manager)
  • Prior experience working in a global organization with matrix management
  • Past experience working for a U.S. multinational manufacturing corporation
  • Prior experience with migrating from Google Workspace to O365
  • Demonstrated ability to work independently and with little or no supervision
  • Passion for providing world class service to your end users
  • Exceptional oral and written communications skills
  • Ability to handle difficult customers with calm, professional diplomacy. Creatively seeks win-win solutions.
  • Ensures policy compliance while understanding the 'big picture' of keeping users productive.
  • Understands the importance of making users feel heard understood, and why setting expectations are more important than a quick turnaround.
  • Effectively manages time and often-conflicting priorities. Demonstrated ability to deliver long-term projects on time and as specified.
  • Proven ability to work as a team player across multiple functions
  • Availability after hours and as needed to support end users and IT environment
  • Detailed oriented and organized

The estimated salary for this position is around $120,000 per year, depending on location and experience.

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