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Shift Manager

2 months ago

Columbus, Ohio, United States Sweetwaters of The Pointe at Polaris Full time
Job Summary

We are seeking a highly motivated and experienced Team Leader to join our team at Sweetwaters of The Pointe at Polaris. As a Team Leader, you will be responsible for delivering exceptional guest service, managing shift team members, and promoting a positive work environment.

Key Responsibilities
  • Leadership and Supervision
    • Lead and motivate a team of shift members to achieve excellent guest service and sales goals.
    • Develop and implement strategies to improve team performance and productivity.
  • Guest Service
    • Ensure that all guests receive exceptional service and have a positive experience in our cafe.
    • Address guest complaints and concerns in a professional and timely manner.
  • Operational Management
    • Manage shift operations, including scheduling, inventory, and cash handling.
    • Ensure that all cafe operations are running smoothly and efficiently.
  • Team Development
    • Develop and implement training programs to improve team skills and knowledge.
    • Provide coaching and feedback to team members to improve performance.
  • Communication
    • Communicate effectively with team members, supervisors, and guests to ensure seamless operations.
    • Keep supervisors informed of any issues or concerns that may impact cafe operations.
Requirements
  • Leadership Experience
    • Minimum 1 year of leadership experience in a fast-paced environment.
  • Guest Service Skills
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Operational Management Skills
    • Ability to manage inventory, scheduling, and cash handling.
    • Knowledge of cafe operations and procedures.
What We Offer
  • Competitive Compensation
    • Competitive hourly wage and opportunities for advancement.
  • Flexible Scheduling
    • Flexible scheduling to accommodate your needs.
  • Tight-Knit Team
    • Opportunity to work with a tight-knit team in a fun and dynamic environment.