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Credit and Collections Specialist

1 month ago

Auburn, Massachusetts, United States Moore DM Group Full time
Role Summary

As a Credit and Collections Specialist at Moore DM Group, you will be responsible for the efficient and effective collection of outstanding customer balances. The ideal candidate will have a strong background in collections, accounts receivable, and account reconciliation.

About Us

Moore DM Group is a data-driven constituent experience management company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels, and devices. We are an innovation-led company that is the largest marketing, data, and fundraising company in North America serving the purpose-driven industry with clients across education, association, political, and commercial sectors.

Your Impact

As a Credit and Collections Specialist, you will:
  • Contact customers directly regarding past due amounts.
  • Prepare monthly aging reports and reconcile to General Ledger.
  • Produce and issue monthly customer statements.
  • Research payments with missing details to ensure that receivables are accurately recorded.
  • Resolve billing discrepancies, process customer refunds, and review account adjustments.
  • Conduct credit analysis and assess the creditworthiness of customers.

Your Profile

We are looking for a candidate with:
  • 1-3 years of experience in collections and client account management.
  • Experience with account reconciliation.
  • Strong proficiency in Microsoft Office Suite.
  • Bachelor's degree in accounting or related field, or equivalent work experience.
  • Strong problem-solving skills.
  • Strong customer service, communication, and phone etiquette skills.

How We'll Support You

At Moore DM Group, we prioritize innovation and professional growth. We offer a wide range of benefits, including comprehensive healthcare, paid holidays, and generous paid time off. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.