Academic Coach

1 week ago


North Little Rock, Arkansas, United States InsideHigherEd Full time
Job Summary

We are seeking a highly motivated and experienced Academic Coach to join our team at InsideHigherEd. The successful candidate will provide direct support to students as a means to improve academic performance and retention.

Key Responsibilities
  • Manage outreach and support services for students on academic probation in collaboration with student services offices across campus.
  • Develop and facilitate Serious About Success seminars to promote student success.
  • Coordinate with academic colleges on support and outreach initiatives.
  • Communicate with advisors regarding student progress and provide timely feedback.
  • Develop Success Contracts with students and monitor progress toward goals.
  • Track student participation in success initiatives and compile data for reporting purposes.
  • Meet with students each semester for interim grade consultations and provide guidance on academic planning.
  • Supervise, train, and hire student peer academic coaches to support student success.
  • Collaborate with campus departments and offices to develop and refine protocols for identifying academically vulnerable students.
Requirements
  • Master's degree in higher education, counseling, or a related field.
  • At least one year of experience providing counseling, academic coaching, advising, or academic support outreach to academically vulnerable students.
  • Excellent teaching, facilitating, advising, presentation, and counseling skills.
  • Exceptional interpersonal, listening, and problem-solving skills.
  • Effective oral and written communication skills.
  • Ability to effectively manage multiple priorities and provide exceptional customer service in a dynamic, fast-paced environment.
  • Ability to establish and maintain effective working relationships with faculty and staff across campus.
Preferred Qualifications
  • Experience supporting the academic success of online learners.
  • Proficiency with Microsoft Office and familiarity with student information systems.
  • Proficiency with Qualtrics, Navigate, Edsights, and Blackboard.
Working Conditions

This is a full-time, exempt position with a 37.5-hour workweek and 12 months of service per year.


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