Experienced Automotive Service Advisor

4 weeks ago


Fort Myers, Florida, United States Coconut Point Ford Full time
Job Description

We are seeking a highly motivated and experienced Automotive Service Advisor to join our team at Coconut Point Ford. As a Service Advisor, you will be responsible for meeting and greeting customers, obtaining vehicle information, and determining recommended maintenance based on age, mileage, and history.

Key Responsibilities:

  • Meet and greet customers promptly and obtain vehicle information
  • Determine and recommend needed maintenance based on age, mileage, and history
  • Review Multi-Point Inspection and accurately translate technicians' recommendations
  • Prepare a complete and accurate estimate of cost for parts and labor
  • Monitor the progress of each vehicle throughout the day
  • Update customers on the status of their vehicles on a daily basis
  • Verify that the final invoice reconciles with the work performed on the repair order
  • Perform active delivery, explain the Multi-Point Inspection, and all completed work and charges to the customer
  • Establish and maintain strong working relationships and loyalty with customers to encourage repeat and referral business

Requirements:

  • Service Advisor experience
  • Proven track record of achieving exceptional Customer Satisfaction
  • High degree of personal ownership and accountability
  • High degree of integrity and professionalism
  • Ability to work in a fast-paced environment
  • Self-motivated and enthusiastic presence in a team environment
  • Excellent communication skills
  • Reynolds and Reynolds experience is a plus
  • Consistent and stable work history
  • Valid driver's license
  • High school diploma or GED equivalent required
  • Pre-employment background check and drug-screen required prior to being hired

Benefits:

  • Family-owned and operated
  • Stability of an established company
  • Aggressive pay plan with bonuses for above-average CSI
  • Experienced and tenured management staff
  • Fast-paced work environment
  • Weekly paychecks
  • Paid vacation and holidays for full-time employees
  • Medical, dental, and vision plans
  • Flexible medical spending account
  • 401k
  • Company-paid life insurance

We are looking for an individual who believes in commitment to customer satisfaction, honesty, integrity, loyalty, and making a difference in whatever they do. If you are looking for a challenging and rewarding career, we look forward to meeting you soon.



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