Customer Experience Expert

7 days ago


Hampton Bays, New York, United States Tortorella Group Full time
Job Description:

The Tortorella Group seeks a highly organized and enthusiastic Customer Experience Expert to join our growing team. As a key member of our service team, you will be responsible for delivering impeccable customer experiences and driving measurable growth.

In this role, you will work collaboratively across multiple divisions and our field team to build lasting customer relationships, identify opportunities to exceed expectations, and negotiate contracts while defending our industry-leading renewal rates.

Key Responsibilities:

  • Plan 3, 6, and 12 months ahead with customer service, retention, and revenue growth in mind.
  • Build and nurture lasting customer relationships.
  • Collaborate effectively with the Service team and field technicians to uphold Tortorella's service standard.
  • Proactively identify repair and maintenance opportunities to ensure clients have an impeccable summer and winter season.

Requirements:

  • Proven work experience in sales, account management, or customer service.
  • Exceptional organizational and communication skills.
  • Bachelors or certificate preferred.
  • Proficiency in Microsoft Office and Windows.

Benefits:

  • Health Insurance
  • 401k and matching
  • Flexible spending account
  • Dental insurance
  • Vision insurance

About Us:

The Tortorella Group is Long Island's premier swimming pool engineering, design, construction, and service company. We are committed to embracing values such as family, health, integrity, communication, and education as we serve our customers, employees, suppliers, and communities.



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