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Head of Customer Experience
1 week ago
Job Description
The Head of Customer Experience will be responsible for overseeing all aspects of customer interaction at the Hampton location. This includes managing staff, developing customer service standards, and creating unforgettable guest experiences.
Key Responsibilities:
- Leadership & Supervision: Manage all aspects of the restaurant operation, including seasonal outdoor spaces and events. Hire, train, and lead a high-performing team, ensuring adherence to standards.
- Customer Service: Develop and implement customer service standards, ensuring exceptional guest experiences.
- Staff Management: Hire, train, and lead a high-performing team, ensuring adherence to standards.
- Compliance: Maintain compliance with licensing, safety, and sanitation standards.
Requirements:
- 5+ years of Food & Beverage general management experience, including opening new establishments.
- Exceptional interpersonal and communication skills.
- Proven expertise in customer service, staff management, and compliance.
- A hands-on leader who thrives in a fast-paced, dynamic environment.
- A passion for creating unforgettable guest experiences.
