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Elevator Service Coordinator

2 months ago


Livonia, Michigan, United States Thyssenkrupp Elevator Full time
Job Summary

We are seeking an experienced Sales Coordinator- Service/Repair to join our team at Thyssenkrupp Elevator in Detroit, MI.

Key Responsibilities
  • Process service contracts, customer changes, and support the service and repair sales departments as needed.
  • Review and complete customer number request forms, Installed Base forms, and service contract transmittal forms.
  • Create branch service files and mechanic files, ensuring accuracy and completeness.
  • Verify information on new EDS sheets and update contact information in service contracts.
  • Search databases, customers, Installed Base, and service contracts for existing information.
  • Run mass escalation reports, export and format reports into Excel, and forward to branch managers for review.
  • Participate in monthly A/R conference calls with Regional Collectors, actively pursue and follow-up on A/R items, and prepare and submit credit memos.
  • Maintain PCard for use by branch, support sales efforts as needed, and perform other duties as assigned.
Requirements
  • High school diploma or GED.
  • One year certificate from college or technical school preferred.
  • Three to six months related experience and/or training in basic business administration.
  • Some elevator repair administrative work preferred.
  • Oracle database knowledge.
What We Offer

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.