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Lead Product Strategist

2 months ago

Marquand, Missouri, United States JD Finish Line Full time

The JD Sports North America Application Solutions Group is at the forefront of enhancing JD's digital retail capabilities by crafting and delivering top-tier connected experiences for customers and associates across various platforms, including web, mobile applications, and in-store digital interfaces. We foster a culture that encourages every team member to actively contribute to technological innovations behind our products and experiences, seeking candidates who possess a proactive mindset and a solution-focused approach.

As a Lead Product Strategist on the Connect team, your primary responsibility will be to develop, oversee, and implement the customer experience roadmap. You will spearhead initiatives to create engaging products that minimize friction and stimulate innovation within our customer interactions. This role positions you as a specialist in the Digital Delivery - Connect domain, where you will take ownership of the product vision and roadmap, continuously refining and enhancing product strategies in alignment with evolving industry standards and customer preferences.

Main Responsibilities:

  • Utilize behavioral analytics, customer insights, and business feedback to formulate, prioritize, and communicate strategies and roadmaps for both customer-facing and internal platforms.
  • Guide product choices as a recognized authority in customer experience, leveraging knowledge of industry trends and best practices.
  • Establish and nurture cross-departmental relationships across the organization, including Digital Delivery, Customer Care, Store Operations, Marketing, Merchandising, Design, and Development, to comprehend needs and garner support for initiatives.
  • Maintain a well-rounded product strategy that balances the development of new projects with the enhancement of existing ones.
  • Identify the best methods for managing project dependencies and obstacles, collaborating with other departments to mitigate risks.
  • Define and articulate project scope, establish clear objectives and success metrics, and communicate outcomes throughout the product lifecycle.
  • Conduct ongoing assessments of metrics related to assigned verticals, including regular audits to identify optimization opportunities.
  • Perform competitive analysis within and outside the industry, introducing best practices and driving necessary process improvements.
  • Champion and sustain relationships with vendor partners, ensuring seamless integration and conducting regular performance evaluations.
  • Identify and manage budget requirements and return on investment for projects and vendor partnerships.
  • Engage in additional responsibilities and projects as needed.

Required Qualifications:

A Bachelor's Degree in business or a technology-related field from an accredited institution, or a comparable combination of education and experience, along with substantial experience in overseeing the development, implementation, and performance of digital products.

Proven success in a startup or change-management context. Experience in project or product management, including proficiency in product management tools such as Jira or similar applications. Demonstrated ability to manage project budgets, timelines, and resources effectively. Familiarity with Agile development methodologies is essential.

Technical Skills:

Proficient in G Suite or Microsoft equivalents. Strong understanding of Cloud-based (and SaaS) applications. Business-level knowledge of web technologies such as HTML, JavaScript, and XML, as well as SOAP/REST/WEB services. Previous experience in QA & UAT of digital applications is advantageous.

Core Competencies:

Communication Skills:

Ability to read, analyze, and interpret general business publications, professional journals, technical procedures, or governmental regulations. Proficient in writing reports, business correspondence, and procedural manuals. Capable of effectively presenting information and responding to inquiries from various stakeholders.

Decision-Making and Problem-Solving Skills:

Ability to address practical problems and manage a variety of concrete variables in situations where standardization exists. Capable of interpreting and utilizing diverse instructions provided in written, oral, diagrammatic, or schedule formats.

Physical Demands:

The physical requirements outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

  • Ability to sit for extended periods.
  • Use hands for various tasks.
  • Reach with hands and arms.
  • Communicate effectively.
  • Stand for extended periods as needed.
  • Occasionally climb, balance, stoop, kneel, or crouch.
  • Lift and/or move items weighing up to 50 pounds.
  • Regular attendance and punctuality are essential.
  • Travel may be required.
  • Average workweek is 40-50 hours, subject to business needs.
  • The work environment is a moderately noisy office setting.

The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of their normal job scope on a temporary basis per company policy.