Mortgage Operations Support Expert
1 week ago
Unlock Your Career Potential at Fifth Third Bank
We are seeking a highly skilled Mortgage Operations Support Expert to join our team. As a key member of our mortgage operations group, you will play a critical role in ensuring the smooth operation of our mortgage systems.
About the Role:
- Provide technical support to mortgage employees on system-related issues.
- Collaborate with IT staff to resolve complex customer issues related to mortgage loan booking.
- Ensure timely resolution of user inquiries via phone or other communication channels.
Key Responsibilities:
- Triage incoming calls and exercise judgment in resolving, transferring, or escalating issues.
- Use available resources to troubleshoot and test issues or defects reported by users.
- Maintain accurate records and procedures for departmental reporting.
What We Offer:
- An estimated salary of $65,000-$80,000 per year, based on location and experience.
- A dynamic work environment with opportunities for growth and development.
- A comprehensive benefits package, including medical, dental, and vision insurance.
Fifth Third Bank is an equal employment opportunity employer and welcomes applications from diverse candidates.
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