Mortgage Operations Support Expert

1 week ago


Cincinnati, Ohio, United States Fifth Third Full time

Unlock Your Career Potential at Fifth Third Bank

We are seeking a highly skilled Mortgage Operations Support Expert to join our team. As a key member of our mortgage operations group, you will play a critical role in ensuring the smooth operation of our mortgage systems.

About the Role:

  • Provide technical support to mortgage employees on system-related issues.
  • Collaborate with IT staff to resolve complex customer issues related to mortgage loan booking.
  • Ensure timely resolution of user inquiries via phone or other communication channels.

Key Responsibilities:

  • Triage incoming calls and exercise judgment in resolving, transferring, or escalating issues.
  • Use available resources to troubleshoot and test issues or defects reported by users.
  • Maintain accurate records and procedures for departmental reporting.

What We Offer:

  • An estimated salary of $65,000-$80,000 per year, based on location and experience.
  • A dynamic work environment with opportunities for growth and development.
  • A comprehensive benefits package, including medical, dental, and vision insurance.

Fifth Third Bank is an equal employment opportunity employer and welcomes applications from diverse candidates.



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