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Recreational Vehicle Maintenance Specialist

2 months ago


Oklahoma City, Oklahoma, United States Lewis RV Center Full time
Position Overview:
The ideal candidate will possess a minimum of 1-2 years of experience in the maintenance and repair of recreational vehicles.

We seek a self-driven individual who is enthusiastic about diagnosing and resolving mechanical, plumbing, electrical, and maintenance issues, with a keen eye for detail.

Experience in a comparable work setting is preferred.

Key Responsibilities:
• Accurately diagnose issues through experience, analysis, and testing, following discussions with clients and thorough examinations of the RVs to identify the nature of the problems.

• Provide clients with job cost estimates and recommendations for parts replacement.

• Troubleshoot and resolve pneumatic, hydraulic, electromechanical, and electronic issues, performing necessary adjustments, repairs, or overhauls.

• Conduct repairs on water and sewage plumbing, propane gas lines, and electrical systems as required.

• Remove damaged exterior panels and repair or replace structural components as needed.

• Attend all required meetings, training sessions, and educational courses.

• Assist in the training and education of new staff members.

• Perform additional duties as assigned.

Qualifications:
• Must either hold RVTI certification or be willing to pursue it.

• A minimum of 1-2 years of experience in RV repair is required.

• Advanced diagnostic and repair skills are essential.

• Strong attention to detail is a must.

• Proficient in all aspects of maintenance and repairs.

• Must possess personal tools appropriate for the skill level.

• Excellent interpersonal skills and a customer service-oriented mindset are required.

• Professional references are necessary.

Additional Qualifications:
• Ability to read and comprehend instructions and information.

• Professional appearance is expected.

• Strong communication skills are essential.

• Ability to meet the company's production and quality standards.

General Expectations:
• Commit to ensuring customer satisfaction.

• Identify management, production, and quality requirements through effective communication.

• Attend company meetings as necessary.

• Maintain a follow-up system that promotes accountability for assigned projects.

• Set personal performance goals aligned with company productivity standards and develop strategies to achieve them.

• Regularly review and assess actions to optimize time management and planning.

• Stay informed about industry terminology and technological advancements in products and services.

• Understand and comply with federal, state, and local regulations governing the business.

• Follow lawful directives from supervisors.

• Adhere to established work rules and procedures.

• Engage in performance management activities.

• Foster positive interactions with colleagues and contribute to a positive work environment.

• Uphold the company's confidentiality and non-disclosure policies.

• Be available for evening, weekend, and holiday shifts as required.

Job-Specific Expectations:

• Aim for 100% productivity and strive to maintain that level.

• Utilize factory specifications as the standard for all repair, service, and customization tasks.

• Deliver exceptional customer service to all clients, both internal and external, ensuring reliable vehicle service.

• Receive service assignments from the service writer or manager.

• Complete repair work within the designated timeframe, setting goals, enhancing skills, and continually improving efficiency.

• Submit parts requests promptly once requirements for a job are identified.

• Keep the service writer or manager informed of any additional work needed or delays in estimated completion times to provide customers with up-to-date information.

• Assist the service writer as needed with writing work orders, conducting test rides, interacting with customers, or any other tasks that ensure customer satisfaction.

• Maintain a clean and organized work area, contributing to the overall tidiness of the shop.

• Ensure all necessary paperwork is completed and filed after each job.

• Keep technical qualifications current by completing required training programs.

• Ensure that the vehicle is cleaner upon completion of the job than when it was received.

• Complete each job thoroughly to minimize the need for return repairs. If a vehicle needs to return for additional work, address it promptly, accurately, and with a positive attitude.

Physical Requirements:

• Spend time in both air-conditioned and non-air-conditioned indoor environments.

• Work outdoors in various weather conditions.

• The job requires various movements, including sitting, standing, bending, pushing, and pulling for extended periods.

• Ability to lift over 50 lbs is necessary.