Help Desk Specialist
1 week ago
Job Description:
We are seeking a highly skilled and motivated IT Client Support Specialist to join our team at McNeese State University. This is an exciting opportunity to work in a fast-paced environment where you will be responsible for providing exceptional technical support to faculty, staff, and students.
The successful candidate will have a strong background in software and hardware systems, with excellent problem-solving skills and the ability to work independently. If you are passionate about technology and enjoy helping others, this could be the perfect role for you.
About the Role:
- Maintain software and hardware systems associated with campus services
- Perform IT best practices and procedures while satisfying end user requests
- Perform related duties as assigned/required for efficient operation of the campus
Requirements:
- Associate's degree from a regionally accredited institution or 5 years of related experience
- Ability to work independently and manage multiple tasks with competing priorities and deadlines
- Strong technological skills
- Attentive to detail with strong organizational skills
- Ability to handle confidential information in a professional manner
- Service-oriented, motivated, able to work under pressure in a fast-paced environment
- Ability to work and communicate effectively with a diverse population
- Ability to learn new technology and software as they are introduced into the work environment
- Ability to research and solve problems independently
- Ability to perform physical tasks and lift up to 50 lbs.
What We Offer:
- A competitive salary of $49,242 per year
- A comprehensive benefits package, including health insurance, life insurance, and retirement plans
- Tuition fee reduction program for eligible employees and dependents
- Leave accrual and carryover
- Many other on-campus perks and discount programs
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