Customer Success Specialist
1 day ago
About Voovio Technologies
Voovio Technologies is a fast-growing software company that serves top petrochemical, refining, and manufacturing companies worldwide. Our patented technology and Knowledge Automation platform for field operations have revolutionized the way industrial manufacturers operate. By leveraging Voovio's innovative solutions, our customers increase profitability through efficient knowledge transfer systems, minimizing equipment downtime, boosting operator productivity, and accelerating onboarding.
The Customer Success Specialist will be part of our Customer Success team, focusing on customer loyalty and building lasting relationships with key client accounts. This role involves supporting customers during their transition from sales prospects to active users of our products. The ideal candidate will be heavily involved in onboarding new customers and ensuring they maximize the value of Voovio's solutions by collaborating closely with our Operations, Sales, and Production teams.
We are looking for candidates based in Louisiana or surrounding gulf coast regions, with regular travel to customer sites required (20-30%). This position offers an excellent opportunity for a motivated individual to join our dynamic team and make a significant impact in the industry.
Responsibilities- Interact with existing customers regularly (virtual and face-to-face)
- Understand customer challenges and assist in implementing policies and procedures to enhance customer satisfaction
- Design and provide group and 1:1 training sessions (virtual or face-to-face) for customers on how to use Voovio's tools and features
- Document and track operator performance on simulation modules, as well as collect other performance data for customer champions
- Assist our operations team, including:
- Documenting and reviewing customer performance
- Helping obtain, analyze, and present business case data
- Attending customer meetings and demonstrating our Enhanced Reality tools
- Establish and maintain positive long-term relationships with key client accounts and strategic partners
- Ensure customers receive fast and successful responses to issues and questions
- Support customers with IT challenges
- Collect and communicate customer feedback to our Development team to enhance our product line
- Support integration of Voovio into customer's existing systems
- Create customer resources such as videos, documents, charts, analytics, etc.
- Liaise closely with our U.S. Sales & Operations teams on project development and identify new opportunities with customers
- Quickly learn new features and updates to our product suites and demonstrate to our Sales team and existing customers
Ideal candidates should have experience working in a refinery or chemical plant, possess strong communication skills, and be able to problem-solve and adapt quickly. A valid US passport and legal status to work in the U.S. are also required. The salary for this position is competitive ($80,000 - $110,000 per year), and we offer a range of benefits, including health insurance, a 401k plan, and mileage reimbursement. If you are a self-motivated individual with a passion for delivering exceptional customer experiences, please apply for this exciting opportunity.
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