Payment Specialist

2 days ago


Dallas, Texas, United States OneSource Virtual Full time
Job Title: Payment Specialist

OneSource Virtual is seeking a highly skilled Payment Specialist to join our team. As a Payment Specialist, you will be responsible for processing tax and garnishment payments for our customers in a fast-paced outsourcing environment.

Key Responsibilities:
  • Process daily tax payments, including California and Federal wires
  • Process daily garnishment distributions payments
  • Open tickets for daily payments to the Treasury department
  • Mail paper returns and checks
  • Research discrepancies from daily tax payments and positive pay
  • Accurately research and process refunded, returned, and/or stale-dated checks
  • Identify and communicate payment-related issues and trends
  • Pay and file all quarterly, monthly, and annual returns
  • Apply the Cash Collection function after quarter-end
  • Upload New York debit payments to the agency
  • Assist specialists with research for missing filings and payments
  • Research and correct returned ACH payments and resubmit payments
  • Responsible for the creation of payfile IDs and W-2s
  • Review and process prior period adjustments (PPA)
  • Monitor overall activities of the pay function, including all payment activities in collaboration with key stakeholders to drive quality improvement
  • Provide timely and accurate information to customers by creating, researching, and resolving tickets, rejections, and inquiries
  • Ensure filing and mailing confirmations are updated in the system
Requirements:
  • High school diploma
  • 3-5 years of related payroll and/or tax experience or 3-5 years of customer service/banking experience
  • Proficient in Microsoft Office
  • Excellent organization and time management skills
  • Ability to work in a high-demand, fast-paced outsourcing environment
Preferred Skills:
  • Associate's degree or higher (or 3 years' experience equivalent)
  • Experience in an outsourcing environment, payroll, or tax preferred
  • Multi-state jurisdiction knowledge and background
  • Experience in a helpdesk environment

We are committed to providing a values-based culture, upward mobility, and professional development opportunities for our employees. If you are a motivated and detail-oriented individual with a passion for payment processing, we encourage you to apply for this exciting opportunity.


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