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Store Associate

2 months ago

Haines City, Florida, United States The Sherwin-Williams Company Full time
Job Title: Store Associate

This is a critical role in the success of our retail stores. As a Store Associate, you will work closely with wholesale and retail customers to understand their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. You will also be responsible for promptly resolving any customer concerns and ensuring maximum client satisfaction, while staying up-to-date with product features and maintaining the high quality and visual standards of the products and store.

Key Responsibilities:
  • Provide excellent customer service to ensure high levels of customer satisfaction
  • Assist customers in person and over the phone by determining their needs and presenting appropriate products and services
  • Build productive relationships with wholesale and retail customers
  • Process sales transactions accurately and consistently with policies and procedures
  • Meet sales goals on a monthly, quarterly, and yearly basis
  • Maintain accurate work order files and formulas
  • Pull products from the sales floor or warehouse as needed
  • Tint and mix products to customer specifications
  • Stock shelves and set up displays
  • Clean store equipment
  • Load and unload delivery trucks
  • Assist with deliveries as needed
  • Maintain in-stock and presentable condition of assigned areas
  • Stay knowledgeable on products offered and discuss available options
  • Comply with inventory control procedures
  • Suggest ways to improve sales
Requirements:
  • Must be at least 18 years old
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs frequently and up to 70 lbs on occasion
  • Must be able to tint paint consistent with customer color requests
  • Must be willing to work all scheduled hours, which may include evenings and weekends
Preferred Qualifications:
  • Have a valid, unrestricted driver's license
  • Have at least a high school diploma or GED
  • Have at least one year of experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint-related products
  • Have previous work experience operating tinting and mixing equipment
  • Ability to read, write, comprehend, and communicate in more than one language
  • Ability to read, write, comprehend, and communicate in Spanish