Regional Director of Operations
2 weeks ago
About the Role
As a Regional Director of Operations at SERVPRO, you will lead a team of Franchise Business Consultants (FBCs) in ensuring the region meets its business goals. Your responsibilities will include managing results based on company objectives, coaching and motivating consultants, and embracing SERVPRO's operating systems and business philosophies.
Key Responsibilities
- Meet company-defined objectives and results, quarterly and annually.
- Assure each Consultant is meeting the job description requirements and responsibilities as outlined in their job description.
- Act as a liaison between Servpro Headquarters, Franchise Business Consultants, and Associate Franchises in the region.
- Monitor and provide accountability with the consultant's goals and objectives.
- Ensure a low level of the number of franchise terminations in the region.
- Provide group presentations at area meetings in the region regarding SERVPRO topics.
- Ensure each consultant has completed business goal setting through the Annual Strategic Planning Process for each regional franchise operator.
Requirements
- Three to five (3-5) years of multi-unit management experience.
- Franchise consulting experience required.
- Excellent presentation skills.
- Skilled in the development of training programs and standard operating procedures.
- Strong leadership, supervision, team building, coaching, and consulting skills.
- Proficiency in Microsoft Office.
- Ability to fully understand the SERVPRO Operating System.
- Bachelor's degree in Business, Finance, or other related field or equivalent work-related experience.
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