Business Analytics Lead Analyst

6 days ago

Bloomfield Hills, Michigan, United States The Cigna Group Full time
Business Analytics Lead Analyst

This role will partner with operations leadership and teams in the visioning and design of analytic solutions to drive differentiated service, operational efficiency, and a positive client experience. The analyst will work to realize these solutions through data acquisition across a wide portfolio of source systems, data preparation, and data visualization, providing information that is both relevant and actionable. In addition, the position will support existing reports and tools and answer ad hoc inquiries as needed.

Key Responsibilities

Locate, extract, manipulate, and organize data from operational source systems in support of analytic tool development (SQL, Microsoft SSIS, Alteryx).
Partner with varying levels of operations leadership to understand challenges, goals, and pain points, designing analytic solutions to address them.
Develop data visualizations that present information to PBM Services Operational teams and leadership that is both relevant and actionable.
Enhance/troubleshoot existing reports, tools, and data feeds to support evolving business needs.
Present results and/or recommendations to key business stakeholders up to and including Senior Staff.
Work collaboratively with colleagues to maximize value delivered through team activity.
Work with cross-functional teams to develop sustained analytical solutions.

Requirements

High school diploma or GED; Bachelor's degree preferred.
At least 3 years relevant data management/reporting experience.
Analytical and strategic thinking skills.
SQL and Tableau experience required.
Experience with data modeling and MS SSIS preferred.
Proficiency with MS Excel, PowerPoint, Word.
Strong organizational and customer service skills.
Strong communication (oral and written), presentation, and meeting facilitation skills.
Solution design and troubleshooting skills.
Demonstrated initiative with commitment and ability to work under pressure and meet tight deadlines.
Ability to handle/balance multiple projects or tasks at a time.
Knowledge of PBM Industry and contact center operations preferred but not required.

Benefits

The Cigna Group offers a comprehensive range of benefits, with a focus on supporting your whole health. This includes medical, vision, dental, and well-being and behavioral health programs. You'll also enjoy 401(k) with company match, company-paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

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