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Customer Service Associate at Chick-fil-A
2 months ago
We are seeking enthusiastic individuals for both full-time and part-time positions at our establishment. Our operation hours are Monday to Saturday, providing a dynamic work environment.
Benefits:
- Health insurance contribution for full-time staff.
- Retirement plan with matching contributions after a specified period of employment.
- Daily meal allowance for employees.
- Opportunities for educational scholarships.
- Closed on Sundays for work-life balance.
- Referral bonuses for recommending new team members.
- Uniforms provided for staff based on employment status.
Role Responsibilities:
The Hospitality Team Member serves as the initial point of contact for our guests, ensuring a positive experience through excellence in key service areas: quality of food, order accuracy, service speed, cleanliness, and courteous interaction. Team members are expected to prioritize guest satisfaction and demonstrate a commitment to service.
Front Counter Duties:
- Greet guests promptly upon arrival.
- Exhibit core service values.
- Prepare orders and guide guests on where to place their markers for takeout.
- Maintain an organized and stocked front counter area.
- Ensure cleanliness and readiness of the service area.
Drive-Thru Responsibilities:
- Adhere to operational scripts and guidelines.
- Engage with guests efficiently using headsets.
- Process transactions swiftly at the service window.
- Manage guest wait times effectively.
- Address and resolve guest concerns promptly.
Dining Room Duties:
- Maintain cleanliness throughout the dining area.
- Sanitize tables after each guest's visit.
- Assist guests with beverage refills and requests.
- Prepare dining setups for families with young children.
Additional Responsibilities:
- Conduct regular checks of the parking lot, patio, play area, and restrooms to ensure cleanliness and maintenance.
- Follow health and safety protocols diligently.
Expectations:
- Ability to stand for extended periods.
- Willingness to work outdoors in various weather conditions.
- Maintain a professional demeanor and positive attitude.
- Demonstrate urgency in service delivery.
- Commit to following uniform and appearance standards.
- Be punctual and approachable.
- Embrace a culture of service excellence.
