Front of House Team Member for Chick-fil-A Indian Land

20 hours ago


Old Point Station, South Carolina, United States Chick-fil-A at Indian Land Full time
Job Summary

We are seeking a highly motivated and customer-focused Front of House Team Member to join our team at Chick-fil-A at Indian Land. As a Front of House Team Member, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a positive dining experience.

Key Responsibilities
  • Greets guests immediately upon entering the building and provides a warm and welcoming atmosphere.
  • Exhibits the Core 4 and follows direction from Leadership to ensure a seamless customer experience.
  • Fulfills guests' orders by preparing drinks, sauces, and directing guests to place their table marker or stand for carry out.
  • Follows the hierarchy of taking orders, serving in the dining room, and stocking the area.
  • Keeps the front counter area clean and stocked at all times.
  • Works outside to support drive-thru operations and follows scripts and guidelines for iPOS.
  • Answers within 2 beeps if using a headset and completes guests' transactions in 30 seconds or less at the window.
  • Parks guests immediately when holding more than 1 minute with clear instructions on where to go.
  • Repeats orders at the order point and cash cart or window.
  • Handles and remedies guest issues in a professional and courteous manner.
  • Ensures condiments and utensils are with every order.
  • Keeps the restaurant clean at all times, including floors, tables, booths, and chairs, condiment stands, trash compactors, and glass on windows and doors.
  • Sanitizes tables after each guest's turnover and refreshes beverages and completes requests for guests at tables to eliminate guests returning to the counter.
  • Helps set up high chairs and place mats for guests with small children.
  • Completes parking lot checks every 3 hours, as well as at open and close, and checks the patio, playland, and bathrooms at open and close and every 30 minutes.
Requirements
  • Ability to stand on feet for long periods of time.
  • Ability to work outside in multiple weather conditions.
  • Ability to smile and have a professional tone and speech.
  • Ability to move with urgency.
  • Understanding of the guest as the most important person.
  • Ability to follow all uniform and appearance policies.
  • Ability to be punctual, positive, and personable.
  • Ability to follow policies and procedures.
  • Ability to wash hands often and follow health department requirements.
  • Ability to embrace 2nd Mile Service.


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