Usher/Ticket Collector

Oak View Group is seeking a highly motivated and customer-focused individual to join our team as an Usher/Ticket Taker at the BOK Center. As a vital member of our venue staff, you will be responsible for providing exceptional guest service and ensuring a safe and enjoyable experience for all attendees.

• Welcome guests and answer questions in a friendly and professional manner.
• Identify opportunities to create memorable experiences for guests and take initiative to provide excellent service.
• Perform thorough ticket checks and scans to ensure valid access into facilities and other ticketed areas.
• Provide directions to ticketed seats and other facility locations.
• Prevent guests from moving from one seat to the next and maintain clear portals, aisles, and access paths for guests, staff, and emergency services.
• Respond to and/or escalate guest complaints, concerns, and compliments.
• Assist guests with reasonable requests for accommodation, including but not limited to wheelchair escort services.
• Effectively communicate safety and security measures and report any suspicious activity to supervisors and/or management.

• Demonstrated ability to follow instructions and work in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to handle stressful situations.
• Must be 18 years of age or older.
• Previous experience in a customer service-based industry is preferred.
• Previous experience within a sports, entertainment, or related field is preferred.
• Must be able to work a flexible schedule inclusive of weekends, nights, and holidays.

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. We offer an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

We are committed to equal employment opportunity and believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. We are dedicated to creating environments that reflect and celebrate the diverse communities in which we operate and serve.