Usher/Ticket Collector

We are seeking a highly motivated and customer-focused individual to join our team as an Usher/Ticket Taker at the BOK Center. As a key member of our front-line staff, you will be responsible for providing exceptional customer service and ensuring a safe and enjoyable experience for all guests.

• Welcome and assist guests, answering questions and providing directions to ticketed seats and other facility locations.
• Perform thorough ticket checks and scans to ensure valid access into facilities and other ticketed areas.
• Identify opportunities to create memorable experiences for guests and provide recommendations for improving their visit.
• Respond to and/or escalate guest complaints, concerns, and compliments in a professional and courteous manner.
• Assist guests with reasonable requests for accommodation, including wheelchair escort services.
• Maintain clear portals, aisles, and access paths for guests, staff, and emergency services.
• Effectively communicate safety and security measures to guests and staff.
• Reports any suspicious activity to supervisors and/or management.

• Demonstrated ability to follow instructions and work in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to handle stressful situations.
• Must be 18 years of age or older.
• Previous experience in a customer service-based industry is preferred.
• Previous experience within a sports, entertainment, or related field is preferred.
• Must be able to work a flexible schedule inclusive of weekends, nights, and holidays.

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. We offer an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

We are committed to equal employment opportunity and do not discriminate against employees or applicants for employment on any legally recognized basis.