Service Operations Director

2 days ago


Malvern, Pennsylvania, United States Cenero Full time
Job Summary

Cenero is seeking a highly skilled and experienced Service Operations Director to lead our service operations team. As a key member of our leadership team, you will be responsible for managing the day-to-day activities of our field service engineers, technical service engineers, and service managers.

Key Responsibilities
  • Service Performance Metrics
    • Develop and implement measurement tools to track service performance metrics
    • Monitor and manage service engineers' team to achieve KPI targets
  • Field Service Management
    • Manage all field service engineers, technical service engineers, and service managers
    • Approve time sheets and expenses reports
  • Training and Development
    • Coordinate manufacturer training for technical service engineers and field service engineers
    • Ensure training of technical service engineers and field service engineers on Cenero-specific procedures and products
  • Communication and Documentation
    • Manage team to ensure accurate and completed service tickets and other CDS forms
    • Communicate service team performance results to management
Requirements
  • Education and Experience
    • Bachelor's degree in an appropriate engineering field or equivalent experience
    • 10+ years of related experience and/or training
  • Skills and Knowledge
    • Detailed working knowledge of audiovisual and related systems
    • Working knowledge of AV control systems
    • General knowledge of Ethernet and H.320, H.323, and SIP protocols
Benefits and Perks
  • Industry-leading healthcare coverage
  • Savings and 401K investments with company match
  • Flexible spending accounts
  • Dependent care spending account
  • 100% company-paid life insurance
  • 100% company-paid short-term disability
  • Optional long-term disability
  • Paid time off
  • On-site gym and weight room
  • Giving programs
  • Employee tuition reimbursement
  • Opportunities to network and connect
  • Lucrative employee referral program

Cenero is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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