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Senior Mitigation Supervisor
2 months ago
Established in 1968, Kustom has built a remarkable reputation as a premier property restoration company, recognized nationally for our exceptional emergency and restoration services tailored to commercial, industrial, and residential clients. Our legacy is founded on innovative solutions, precise attention to detail, and an unwavering commitment to outstanding service, ensuring seamless continuity for our clients across the nation.
At Kustom, we bring together specialists who are at the forefront of the industry, achieving transformative results for both commercial and residential customers. Our mission extends beyond mere reconstruction—we aim to cultivate trust.
Position Summary
The Lead Mitigation Technician plays a crucial role in overseeing both emergency and non-emergency service tasks, employing advanced methods for water and fire damage mitigation, as well as addressing areas affected by mold, water, or fire. Key responsibilities include ensuring a fully equipped company vehicle is ready for deployment, managing necessary documentation, preparing work sites for demolition, conducting cleaning, setting up equipment, and consistently monitoring moisture levels until project completion.
Key Responsibilities
- Supervise emergency water extraction operations.
- Oversee the removal of debris from damaged drywall, cabinetry, and flooring.
- Execute demolition activities as required.
- Manage the setup of emergency service equipment.
- Effectively lead crew members and other personnel on job sites.
- Comply with EPA, OSHA, and local regulations regarding safety and hazardous materials.
- Guide teams in the appropriate use of personal protective equipment (PPE).
- Review daily project requirements, document progress, and communicate updates and challenges to management.
- Conduct weekly inspections of all jobs for quality control, safety, and compliance.
- Provide accurate field documentation and sketches for all projects.
- Maintain humidity content records, complete psychrometry records, and establish drying objectives.
- Calculate the cubic meters of affected areas and request additional resources for large water loss projects.
- Ensure maintenance and repair of drying equipment.
- Monitor stock levels of consumable materials.
- Perform daily safety and maintenance inspections of the vehicle, ensuring it is clean and in optimal working condition.
Qualifications
- Valid IICRC water certification is mandatory.
- High school diploma or equivalent (GED) is required.
- A minimum of 5 years of supervisory experience in the restoration construction sector.
- Familiarity with MICA, Dash, or similar water mitigation software is preferred.
- Basic understanding of construction safety principles.
- Proficient in using communication devices and technology.
- Strong problem-solving, leadership, and communication abilities.
- Exceptional written and verbal communication skills.
- Flexibility and adaptability to meet business needs.
- Ability to work under time constraints to meet deadlines.
- Willingness to travel and work during nights and weekends.
- In-depth knowledge of customer service principles and practices.
- Meticulous attention to detail.
- Capability to interpret mold assessment protocols for remediation tasks.
- Eligible to operate a vehicle according to company policy.
Physical RequirementsThe physical demands outlined here represent those encountered by an employee while performing essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
- Ability to safely operate hand and power tools.
- Capacity to lift 50 lbs and occasionally climb ladders, bend, kneel, and work in extreme weather conditions.
- Regularly required to communicate verbally and audibly.
Environmental ConditionsThe work environment characteristics described here are representative of those encountered by an employee while performing essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
- Exposure to outdoor conditions, including adverse weather.
- Ability to work in a construction setting.
- Noise levels in the work environment are typically moderate to high; ear protection may be necessary.
What We Provide:
- Competitive Salary
- Medical, Dental, Vision, and Flexible Spending Account options.
- 401(k) with Company Match (eligibility required)
- Short-term & Long-term Disability coverage
- Critical Illness/Accident/Hospital Indemnity Plans
- Employee Assistance Program
- Paid Time Off
- Opportunities for Upward Mobility and Professional Development
Compensation is determined based on geographic location, demonstrated job-related skills, knowledge, experience, education, certifications, etc.
Kustom is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
