HR System Administrator

6 days ago


Plano, Texas, United States HR Focal Point Full time
Job Description

We are seeking an experienced Customer Success Associate to join our Managed Support Services (MSS) Team. The ideal candidate will have a proven track record of delivering exceptional customer experiences, a strong understanding of technical concepts, and the ability to work effectively in a collaborative team environment.

As a Customer Success Associate, you will be responsible for providing technical support to our clients, troubleshooting complex issues, and collaborating with colleagues to deliver high-quality support.

Responsibilities
  • Provide technical support to clients via phone, email, or chat
  • Identify and escalate complex technical issues to senior team members
  • Collaborate with colleagues to develop and implement effective solutions to customer problems
Requirements
  • Minimum of 3 years of experience in a technical support role
  • Strong understanding of technical concepts, including software development, networks, and database administration
  • Excellent written and verbal communication skills

We offer a competitive salary of $$75,000 - $100,000 per year, depending on experience, plus a comprehensive benefits package.



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