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Lottery Field Services Technician

2 months ago

Lakeland, Florida, United States IGT Full time
Job Summary

We are seeking a skilled Lottery Field Services Technician to join our team at IGT. As a key member of our lottery services organization, you will be responsible for servicing IGT equipment at retailer locations and ensuring the smooth operation of our gaming systems.

Key Responsibilities
  • Respond to dispatches and drive to customer locations to deliver supplies and install, remove, or repair lottery equipment and communication devices.
  • Transport, install, and maintain IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner.
  • Troubleshoot and restore malfunctioning equipment to working order in the field.
  • Communicate effectively with Dispatchers and accurately report activity, arrival and departure times, and problems and resolutions of failures.
  • Deliver marketing supplies and consumable parts, track inventory, and provide basic training to new Retailers or refresher training to Retailers who may be performing procedures incorrectly.
Requirements
  • High School Diploma or equivalent required.
  • 2+ years of electronics, repair, field, or related industry experience.
  • Knowledgeable in electronics, data communications, or related area of expertise.
  • Ability to climb, lift, and carry equipment weighing up to 50 pounds.
  • Ability to sit and drive for prolonged periods.
What We Offer
  • Company vehicle for work use only.
  • Hybrid work-from-home flexibility.
  • Medical benefits from day one.
  • 12 paid holidays plus 2 floating holidays per year.
  • 3 weeks of paid vacation per year, prorated first year.
  • 401K with employer match and 100% vested day one.
  • Company-paid parental leave, life insurance, short-term disability, and long-term disability.
  • Gym membership reimbursement, free identity theft protection, and tuition reimbursement.