Guest Services Operations Manager

3 days ago


ValdeReuil, Normandie, United States Summit Hospitality Incorporated Full time
Job Title: Guest Services Operations Manager

About the Job
We are seeking a highly motivated and experienced Guest Services Operations Manager to join our team at Summit Hospitality Incorporated. As a key member of our front desk operations, you will be responsible for leading our team to deliver exceptional customer service and ensuring seamless check-in/check-out processes.

Key Responsibilities
* Lead a team of front desk staff to achieve high levels of customer satisfaction and loyalty
* Develop and implement effective strategies to drive guest engagement and retention
* Collaborate with other departments to ensure seamless communication and coordination
* Manage daily front desk operations, including scheduling, inventory management, and cash handling
* Provide coaching and training to staff to enhance their skills and performance
* Maintain accurate records and reports to monitor performance and identify areas for improvement

Requirements
* 2-5 years of experience in hotel front desk operations or related field
* Proven leadership and management skills with ability to motivate and develop team members
* Strong communication and interpersonal skills with ability to build relationships with guests and colleagues
* Ability to work effectively in a fast-paced environment with multiple priorities and deadlines
* High school diploma or equivalent required; degree in hospitality or related field preferred

Compensation Package
* Estimated annual salary: $65,000 - $85,000 based on location and experience

Benefits
* Comprehensive health insurance
* Retirement savings plan
* Paid time off and holidays
* Opportunities for professional growth and development

Contact Information
Please note that this job posting is not intended to solicit applications from individuals who require visa sponsorship now or in the future.
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