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IT Service Delivery Expert

2 months ago

Melbourne, Florida, United States Florida Institute of Technology Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at the Florida Institute of Technology. As a key member of our IT department, you will be responsible for providing top-notch technical support to our faculty, staff, and students.

Key Responsibilities
  • Tier 1 and 2 Support: Provide timely and effective technical support to end-users, troubleshooting and resolving technical issues related to PC systems, MAC systems, and mobile devices.
  • Incident Management: Track and manage support tickets, ensuring fast resolution of issues and requests. Collaborate with IT staff and leadership to enhance IT services for the Florida Tech community.
  • Training and Development: Assist in developing and leading training sessions for faculty, staff, and students. Create training materials for IT staff and University-wide use.
  • Documentation and Compliance: Maintain accurate records of IT standard operating procedures and ensure compliance with institutional policy and industry best practices.
  • Security and Risk Management: Enforce security practices and controls to protect the institution's IT assets and data.
Requirements
  • Experience: 1-3 years of experience in a related field, preferably in a fast-paced team environment.
  • Education: Associate Degree or Bachelor's Degree in Management Information Systems or other equivalent combination of education and experience.
  • Skills: Strong customer service skills, analytical skills, attention to detail, and ability to interact professionally with all levels of an organization.
  • Technical Skills: Strong knowledge of PC systems and MAC systems, experience supporting mobile devices, and proficiency in Microsoft Office components, including Word, Excel, Outlook, and Office 365 cloud-based tools.
Equal Opportunity Employer

The Florida Institute of Technology is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, parenting status, veteran status, or retirement status in its activities and programs.