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Instructional Designer

2 months ago

Charlotte, North Carolina, United States Charter Communications Full time
Job Summary

This position requires a seasoned professional with a passion for adult learning to design, develop, and maintain curricula and programs that drive business performance for Charter Communications.

Key Responsibilities
  • Collaborate with leadership teams and subject matter experts to create engaging learning experiences that meet the needs of our diverse workforce.
  • Partner with the business to create clear learning objectives that support business goals.
  • Design and develop high-quality learning content that meets the needs of our supported audience.
  • Conduct reviews of training materials to ensure learning objectives are met.
  • Provide enhancements and revisions to existing materials based on SME/Stakeholder feedback.
  • Maintain current knowledge of latest industry tools and processes.
  • Collaborate with assigned L&D Staff, Manager(s) and/or Director(s) to create quality training deliverables.
  • Actively participate and/or facilitate in in-person or virtual meetings as needed to support learning projects.
  • Maintain accurate status of projects, milestones, and tasks in the team project tracking tool.
  • Facilitate in-person or virtual "train the trainer" sessions.
  • Diagnose and escalate risks to design projects to appropriate L&D leaders and stakeholders.
  • Design and develop comprehensive learning solutions, incorporating multiple deliverables (online, video, simulations, Instructor-led, Virtual, etc.), to meet business and performance objectives.
  • Develop storyboards to support eLearning design.
  • Manage all functions of eLearning design, including storyboarding, scripting, assessment, and multi-media inclusion.
  • Create and implement evaluation plans to demonstrate business impact of training initiatives.
  • Achieve and model team quality standards in all aspects of learning design while managing 3-5 projects at a time.
  • Proactively partner with internal customers to determine performance and training needs.
  • Design instruction that reflects an understanding of the diversity of learners and groups of learners.
  • Manage external resources to maximize cost effectiveness and quality.
  • Apply business skills to managing instructional design.
  • Promote collaboration, partnerships, and relationships among the participants of a project.
  • Serve as a mentor and/or knowledge resource to less experienced designers.
  • Model the adoption of ongoing improvements in team processes and standards.
  • Develop partner relationships with SMEs and stakeholders to ensure that training meets expectations beyond initial implementation.
Requirements
  • Ability to read, write, speak and understand English.
  • Critical thinking and analytical skills.
  • Ability to prioritize and organize effectively.
  • Ability to communicate orally and in writing in a clear and straightforward manner.
  • Ability to communicate with all levels of management and company personnel, including Executives.
  • Ability to deal with the public in a professional manner.
  • Ability to effectively utilize Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
  • Ability to leverage advanced and emerging digital learning tools, delivery methods, and platforms.
  • Ability to provide guidance and support to others on using designated technology to perform tasks.
  • Ability to select most effective tools, delivery methods, and platforms based on internal customer needs.
  • Ability to develop technical skills to increase personal capabilities, speed, and quality of learning interactions.
Education
  • Bachelor's degree in Education, Adult Learning or equivalent experience.
Working Conditions

This is a hybrid role that requires working in the office and may involve working one day remotely.