Card Operations Specialist
4 weeks ago
Job Summary:
Alabama ONE is seeking a skilled Card Operations Specialist to support our Debit/Credit card portfolio. As a key member of our team, you will be responsible for monitoring card services phone/email accounts, answering member inquiries, and collaborating with internal departments to resolve card-related issues.
Key Responsibilities:
- Monitor and respond to card services phone/email accounts, addressing member inquiries and resolving disputes
- Collaborate with internal departments to resolve card-related issues and improve member experience
- Stay up-to-date on applicable regulations, such as the Card Act and Bank Secrecy Act
- Review and complete daily reports, including the Mastercard Settlement report
Requirements:
- 1-3 years of experience in a similar role
- Excellent communication and interpersonal skills
- Knowledge of member services and credit union procedures
- Accuracy and attention to detail
About Alabama ONE:
Alabama ONE is a leading credit union dedicated to providing exceptional member service and support. We offer a dynamic work environment, competitive compensation, and opportunities for growth and development.
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