Veterinary Client Care Specialist

18 hours ago


Roseville, California, United States NVA Full time

Improve the Lives of Pets and Their Owners

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National Veterinary Associates (NVA) is a leading global pet care organization dedicated to empowering our care teams with resources to practice medicine their way.

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We are seeking a skilled Veterinary Client Care Specialist to join our team in providing exceptional client service and support for our veterinary hospitals.

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Job Summary:

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  • Provide professional, cheerful, and helpful attitude when interacting with clients.">
  • Answer incoming telephone calls using proper telephone etiquette, direct calls to other team members as necessary, and take care of routine calls, such as scheduling appointments.">
  • Contact clients to confirm appointments, providing clients with any information or instructions they will need prior to their appointment.">
  • Welcome clients and patients to the hospital, check in patients using process defined in CSR manual, and provide for client and patient comfort while in the reception area.">
  • Schedule appointments using veterinary management software, ensuring adherence to hospital guidelines.">
  • Process payments from clients accurately, handling cash, checks, and charge card payments.">
  • Assist other team members in maintaining public areas clean and odor-free.">
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About You:

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We are looking for a motivated individual with excellent communication skills and the ability to work in a fast-paced environment. Previous customer service experience is preferred but not required. If you have a passion for animal health and want to be part of a dynamic team, we encourage you to apply.

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What We Offer:

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NVA offers a comprehensive benefits package, including medical, dental, vision, 401(k), and paid time off. As an equal opportunity employer, we welcome applications from qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability.

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The estimated salary for this position is $19.50 - $22.00 per hour, based on location and experience.



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