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Logistics Operations Coordinator

2 months ago

Fullerton, California, United States Geopaq Logic Full time

Job Summary:

Geopaq Logic is seeking a highly skilled Logistics Operations Coordinator to join our team. As a key member of our logistics team, you will be responsible for handling domestic and international transportation, optimizing operations, and providing exceptional customer service.

Key Responsibilities:

  • Customer Relations: Serve as the primary point of contact for customer inquiries and concerns, ensuring timely and effective resolution.
  • Operations Management: Manage daily operations, including booking, tracking, and tracing of cargo (FTL/LTL/AIR), to ensure seamless logistics execution.
  • Cost Optimization: Request quotes from carriers, negotiate spot rates, and implement cost-effective solutions to improve efficiency and enhance service levels.
  • Communication: Communicate daily with customers, carriers, and internal staff to ensure smooth operations and resolve any issues that may arise.
  • Account Management: Maintain accurate and up-to-date account documentation, ensuring that essential information is readily accessible to the team.
  • Business Development: Increase customer satisfaction and business share through regular contact, follow-up on account issues, and communicate with management to implement solutions.
  • Analysis and Reporting: Analyze service and cost data to identify areas for improvement and provide recommendations to drive business growth.

Requirements and Qualifications:

  • Education: High School Diploma or GED required; Bachelor's Degree preferred.
  • Experience: Years of experience in FTL/LTL transportation dispatching or operations in the logistics industry required.
  • Skills: Proficient in MS Office applications, self-motivated, highly organized, excellent analytical and problem-solving skills, and strong customer service and negotiating skills.
  • Preferred Qualifications: Experience with NAFTA/USMCA cross-border transportation and warehouse and/or manufacturing knowledge.