Hotline Operations Manager
23 hours ago
This role is a mid-level management position that works under general direction of senior level management. The ideal candidate will have experience managing teams and projects in multiple technological and business environments, with a focus on customer support and service functions.
About Qwalifize LLC:
We are an E-Verify employer and require valid identification and reliable transportation for all new employees. We offer a competitive salary range of $90,000 - $140,000 per year, depending on experience.
Responsibilities:
The successful candidate will be responsible for directing the customer service hotline and order processing services, establishing quality standards and performance metrics for customer service's hotline performance, and developing and implementing learning strategies to maintain knowledge and provide growth for representatives.
Required Skills and Qualifications:
A bachelor's degree in computer science, information systems, business administration, education, or other related field is required, along with a minimum of 7 years of related IT and business work experience in customer support and service functions.
Benefits:
We offer medical insurance, dental insurance, vision insurance, and PTO (Paid Time Off). Additional benefits may include tuition reimbursement, professional development opportunities, and employee recognition programs.
Company Culture:
Our company culture values innovation, teamwork, and customer satisfaction. We are committed to providing our employees with the tools and resources they need to succeed in their roles.
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