Customer Service Representative
2 weeks ago
As a Customer Service Representative at Southside Bank, you will play a critical role in delivering exceptional customer experiences and building long-term relationships with our clients. This position requires a high level of attention to detail, effective communication skills, and a passion for delivering outstanding customer service.
The estimated salary for this position is $52,000 per year, based on the location in Jacksonville and the requirements of the job.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Process transactions accurately and efficiently, including deposits, withdrawals, cashing checks, and completing change orders.
- Maintain the security and confidentiality of customer information by adhering to bank policies and procedures.
- Work effectively in a team environment to achieve sales goals and improve customer satisfaction.
- Perform other duties as assigned by management, such as opening and closing duties, special projects, and professional development.
Requirements:
- High school graduate or equivalent required; minimum 6 months cash handling or customer service experience preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
- Proficient in typing, 10-key calculator, and data entry.
- Ability to maintain cash drawer limits and meet balancing standards on a daily basis.
- Completion of Southside Bank's instructor-led classes, including New Employee Orientation, Teller Training, and Professional Teller.
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