Ramp and Customer Service Representative
3 weeks ago
We are seeking a highly skilled and customer-focused Ramp and Customer Service Agent to join our team at Horizon Air. As a key member of our airport team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our ground handling and ramp services.
Key Responsibilities- Provide excellent customer service to our guests, responding to their needs and resolving any issues in a timely and professional manner.
- Assist with the loading and unloading of baggage and cargo, as well as the marshaling of aircraft.
- Perform aircraft grooming and security searches, ensuring that our aircraft are clean and secure.
- Assist with boarding and gate duties, including making announcements and processing standby and upgrade requests.
- Process and secure guest luggage, including filing and maintaining luggage claims as necessary.
- Load and offload luggage and cargo using conveyor belts.
- Perform other duties as assigned by management, ensuring complete guest satisfaction.
- Strong written and verbal communication skills.
- Ability to juggle multiple tasks in a fast-paced environment.
- Valid unexpired driver's license issued by a US state, a US territory, or the District of Columbia.
- Ability to learn and operate a computerized reservation system.
- Typing speed of at least 25 WPM.
- Ability to consistently lift 50 pounds.
- Ability to stand for long periods of time.
- Ability to bend, stoop, squat, reach, and grasp.
- Ability to perform basic mathematics.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Ability to participate in paid training that may require overnight travel.
- Depending on work location, ability to obtain USPS Mail Handling Certification.
- Ability to obtain airport security clearance.
- Ability to communicate in English.
- High school diploma or equivalent.
- Minimum age of 18.
- Must be authorized to work in the U.S.
- A minimum of 1 year of customer service or community service experience.
- Competitive hourly rate of $20.30.
- Free standby travel privileges on Alaska Airlines and Horizon Air.
- Comprehensive well-being programs, including medical, dental, and vision benefits.
- Generous 401(k) match program.
- Quarterly and annual bonus plans.
- Generous holiday and paid time off.
We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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Ramp and Customer Service Representative
2 days ago
Belgrade, Montana, United States Alaska Airlines Full timeRamp and Customer Service AgentJoin our team at Horizon Air as a Ramp and Customer Service Agent, where you will play a vital role in ensuring the smooth operation of our airport teams. As a key member of our team, you will be responsible for providing exceptional customer service to our guests, while also performing a variety of tasks related to ramp...
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Ramp and Customer Service Representative
2 weeks ago
Belgrade, Montana, United States Alaska Airlines Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Ramp and Customer Service Agent to join our team at Horizon Air. As a key member of our airport team, you will be responsible for providing exceptional guest service and ensuring the smooth operation of our ramp and customer service functions.Key ResponsibilitiesAssist guests with travel...
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Ramp and Customer Service Representative
2 days ago
Belgrade, Montana, United States Alaska Airlines Full timeAbout the RoleAs a Ramp and Customer Service Agent with Alaska Airlines, you will play a vital role in ensuring the smooth operation of our airport teams. Your primary responsibility will be to provide exceptional customer service to our guests while performing various ramp tasks, including baggage handling, aircraft marshaling, and deicing.Key...
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