Customer Service Representative

4 weeks ago


Chandler, Arizona, United States AlphaGraphics - Chandler | Gilbert | Scottsdale Full time
Job Overview

We are seeking a motivated and customer-focused individual to join our team as a Printing & Signage Customer Service Representative.

This role involves managing customer inquiries, processing orders, and ensuring customer satisfaction throughout the printing and signage process.

Key Responsibilities
  • Greet and assist customers in a friendly and professional manner.
  • Handle inbound and outbound customer calls and emails promptly.
  • Process customer orders accurately and efficiently using our order management system.
  • Provide detailed product and service information to customers.
  • Address and resolve customer issues and concerns with a positive attitude.
  • Collaborate with the production team to ensure timely delivery of orders.
  • Maintain up-to-date knowledge of our products, services, and pricing.
  • Follow up with customers to ensure their satisfaction and address any post-order issues.
  • Assist with administrative tasks as needed, including data entry and filing.
  • Participate in team meetings and contribute to a positive work environment.
Requirements
  • High school diploma or equivalent required; some college coursework preferred.
  • Previous experience in customer service, preferably in the printing or signage industry.
  • Strong communication skills, both verbal and written.
  • Excellent organizational and time management abilities.
  • Ability to learn and use industry-specific software and tools.
  • Detail-oriented with a focus on accuracy and quality.
  • Ability to work independently and as part of a team.
  • Positive attitude and a commitment to providing exceptional customer service.
Benefits
  • Competitive hourly rate based on experience.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • 401(k) Match.
  • Opportunities for professional growth and development.
  • Supportive and collaborative work environment.


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