Clinical Nurse Navigator RN
4 weeks ago
Location: Chicago, IL
Hospital: RUSH University Medical Center
Department: Psychiatry MSP Mood/Anxiety
Work Type: Full Time (Total FTE between 0.9 and 1.0)
Shift: Shift 1
Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)
Job Summary:The Clinical Nurse Navigator will provide care coordination, follow-up, and support to patients in an effort to improve their health outcomes. This role exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.
Responsibilities:- Maintains and ensures compliance of all policies and procedures that guide and support the assigned services.
- Provides consultation in specialty area to all levels of healthcare providers throughout the organization, affiliated schools of nursing, and the community.
- Offers guidance and emotional support to patients regarding decisions on follow-up and treatment plans.
- Arranges appointments with patients, reviews test preparation procedures, and assesses potential patient barriers to ensure the patient completes the testing process.
- Contacts patients via phone calls, emails, and letters to remind them about appointments, assists in scheduling/rescheduling appointments, and answers questions about testing and treatment.
- Performs follow-up phone calls to patients after appointments as indicated.
- Works with participating sites to develop mechanisms for the sites to share patient data (for those requiring follow-up) in a manner that utilizes their existing data and optimizes their time and effort.
- Completes all necessary electronic records and paperwork regarding patient interactions and appointments.
- Develops and maintains relationships with community leaders, community-based organizations, faith-based organizations, health institutions, schools, daycares, etc.
- Attends community-based events, including health fairs, support group meetings, etc.
- Assists with the planning and execution of forums, special events, and presentations to reach and educate the community.
- Supports reporting and paperwork to support funding and grant requirements, including tracking patient metrics such as appointment no-shows and lost to follow-up ratios.
- Tracks all outreach and navigation activities and provides monthly reports.
- Demonstrates an awareness of self-responsibility and accountability for own professional practice and development.
- Administers nursing care to patients if applicable, including assessment, planning, implementing, and evaluating the patient's care plan in coordination with the physician.
- Provides orientation/education for center and hospital staff, students, and other hospitals and community organizations, as requested.
- Performs related duties as required.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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