Division Technical Service Manager

1 week ago

Mission District, United States Hilti North America Full time
Job Title: Division Technical Service Manager

At Hilti North America, we are seeking a highly skilled and experienced Division Technical Service Manager to join our team. As a key member of our organization, you will be responsible for developing and implementing strategies to support our overall strategic sales goals.

Key Responsibilities:

  • Develop and maintain training programs and presentation materials for Technical Service personnel.
  • Implement a strategic direction in concert with Lead 2030 strategy.
  • Drive activities of the field Technical Service team and influence Sales Management to ensure sustainable and profitable growth of Hilti Fastening & Protection specified products.
  • Coordinate the technical activities of Field Engineers, Fire Protection Specialists, and Project Managers in accordance with Lead 2030 strategies and business objectives.
  • Develop and implement specific market and/or product-oriented programs and strategies within their market to enhance sales, meet strategic objectives, and provide more value to Hilti customers.
  • Establish an effective program (SMP) to maintain close contact with major, targeted Hilti customers (A&E firms, Owners, Contractors) for the purpose of developing specifier and buyer loyalty to Hilti products and services.
  • Hire, develop, and evaluate Technical Service personnel to ensure a high level of competence in providing technical support for the sales organization.
  • Work with Corporate Product Business Units and Technical Services Department to ensure Field Engineers, Fire Protection Specialists, and Project Managers are provided with timely, accurate, and useful technical information and training in support of their assignments and market needs.
  • Provide feedback as needed to product and technical departments on customer/market needs as they relate to products, software, or other programs.
  • Assist in the annual development of Technical Service objectives, including KSO and bonus plans.
  • Provide support for specific projects or programs as directed by the MO Director, Technical Service.
  • Understand Codes, Regulations, and Technical Criteria pertinent to local markets and be able to communicate related issues and opportunities with Sales Management.

Requirements:

  • Bachelor's degree in Engineering, Structural Engineering preferred.
  • 5 years minimum experience in engineering or related technical field.
  • Ability to be a superior mentor for coaching/training.
  • Excellent communication and interpersonal skills.
  • Ability to gather appropriate information and analyze it to develop and implement effective strategies.
  • Good presentation skills.
  • Ability to delegate duties and empower others.
  • Knowledge of basic computer applications (i.e., CRM, CPM, Excel, Word, Outlook, and PowerPoint).
  • Ability to multi-task.
  • Ability to be creative and entrepreneurial.
  • Excellent problem-solving and decision-making skills.
  • Ability to be a team player and a team leader (Leadership experience is preferred).

What We Offer:

Hilti North America offers a competitive base salary and bonus potential, a robust benefits package, including a generous paid time off policy, paid family leave, educational reimbursement, and student loan assistance, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.

Why Join Us:

We are a dynamic and innovative company that values diversity, equity, and inclusion. We offer a collaborative and supportive work environment, opportunities for professional growth and development, and a commitment to making a positive impact in the communities we serve.

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