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Bartender - Wine and Live Entertainment Connoisseur

2 months ago

Pittsburgh, Pennsylvania, United States City Winery Full time
About Us

City Winery is a dynamic and unique workplace where wine, food, and live entertainment come together to create an unforgettable experience. Since 2008, we have been turning heads across the nation with our amazing live performances, delectable cuisine, and award-winning, locally produced wines. Our philosophy of hospitality is more than just a buzzword, but a way of life.

Who We Are Looking For

We are seeking a passionate and skilled Bartender who is fluent in English and has a deep respect for hospitality. You should have a passion for music, a love of wine, and a strong work ethic. You should be able to connect with people, thrive under pressure, and make quick decisions that impact the business and culture. You should be always looking for ways to grow, both personally and professionally, and have an entrepreneurial spirit.

Why Work With Us

City Winery offers a range of benefits, including competitive pay, generous benefits, and a fun team of passionate individuals who share your love of hospitality. You will have the opportunity to provide guests with unforgettable nights filled with music and wine, and to be a part of a growing company with abundant opportunities for advancement.

Responsibilities
  • Provide positive guest experiences, including greeting, conversing with, and thanking departing guests.
  • Interact with guests, take orders, serve food and beverage, handle transactions, and support guest service needs from beginning to end.
  • Prepare and serve alcoholic and non-alcoholic beverages for patrons within standards of City Winery.
  • Upsell, increase check average, compete in sales incentives, drive marketing promotions & special events, and promote the City Winery brand.
  • Perform opening and closing duties, including set-up, maintenance, and breakdown of the area within the allotted timeframe.
  • Assess guest needs and preferences, provide recommendations to upsell.
  • Follow all health and safety regulations, including enforcing laws and ordinances in the handling and provision of alcoholic beverages.
  • Handle payment transactions and maintain accurate cash drawer.
  • Adhere to and abide by cash handling procedures as per Company standards.
  • Serve wine, beer and liquor in proper proportions and glassware and charging proper prices for beverages.
  • Maintain a working knowledge of City Winery brand, history, culture, and programming, both in venue and restaurant.
  • Maintain menu knowledge, including ingredients, preparation methods, and allergen information and communicate this information tableside to guests.
  • Ensure proper amount of bar supplies and inventory is readily available at all times.
  • Maintain cleanliness and safety of work areas, including bar, floor, shelves, taps, coolers, and storage areas.
  • Attend trainings, tastings, meetings, as needed.
  • Follow all company policies, procedures, and guidelines, including being ready to work at scheduled shift time, in uniform, with neat and presentable appearance.
  • Perform all other reasonably assigned duties.
Requirements
  • 2+ years experience as a bartender in a fast-paced, high-volume service environment and/or equivalent relevant experience.
  • Strong work ethic, team player, and exceptional guest service skills.
  • Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable experience at every City Winery visit.
  • Effective communication and interpersonal skills with a proven ability to build positive relationships with people in the scope of employment.
  • Aptitude to resolve problems.
  • Ability to execute professional guest service experience.
  • Ability to navigate venue conditions, including tight spaces, dark room and loud environment.
  • Ability to handle all guests with composure and hospitality.
  • Strong knowledge of wine, craft beer and craft spirits.
  • Polished presentation.
  • Ability to take direction from others.
  • Ability to work both independently and in a team environment.
  • Must be fluently literate in English, including ability to read, write, communicate, conduct basic business-related mathematics, and able to accurately function a POS.
  • Ability to work a flexible schedule, including days, nights, weekends, and holidays.
  • Ability to perform physical requirements of the role, including standing/walking for entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 pounds.