Tier II Technical Support Professional
1 week ago
We're seeking a highly skilled Tier II Technical Support Professional to join our team in Tysons, VA.
This role involves working as part of a global team that provides 24x7 support for customers using on-premises Cloud infrastructure. The ideal candidate will have strong technical skills, including debugging, networking, system administration, and coding/scripting.
Responsibilities:
- Troubleshoot: Resolve customer issues efficiently using various tools and processes.
- Develop: Create in-depth knowledge of product technology and underlying architectures.
- Collaborate: Work closely with internal stakeholders to resolve technical deployment obstacles and improve the Cloud.
- Solve: Identify and resolve complex technical problems for customers.
Work Schedule:
Evenings Shift (2pm-10pm) with rotating weekends. Shift schedules may change based on business needs.
Salary Range: $90,000 - $120,000 per year, depending on experience.
Requirements:
- Bachelor's degree in Computer Science, Technology, Engineering, Mathematics or equivalent.
- 3+ years of experience with computer hardware, software, networking systems, and configuration/troubleshooting computer systems.
- Strong troubleshooting and problem-solving skills.
- Excellent customer service and communication skills.
- Comprehensive understanding of Networking, Cloud technologies, and Systems: UNIX/Linux or Windows.
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