Tier II Technical Support Professional

1 week ago


Vienna, West Virginia, United States ManTech Full time

We're seeking a highly skilled Tier II Technical Support Professional to join our team in Tysons, VA.

This role involves working as part of a global team that provides 24x7 support for customers using on-premises Cloud infrastructure. The ideal candidate will have strong technical skills, including debugging, networking, system administration, and coding/scripting.

Responsibilities:

  • Troubleshoot: Resolve customer issues efficiently using various tools and processes.
  • Develop: Create in-depth knowledge of product technology and underlying architectures.
  • Collaborate: Work closely with internal stakeholders to resolve technical deployment obstacles and improve the Cloud.
  • Solve: Identify and resolve complex technical problems for customers.

Work Schedule:

Evenings Shift (2pm-10pm) with rotating weekends. Shift schedules may change based on business needs.

Salary Range: $90,000 - $120,000 per year, depending on experience.

Requirements:

  • Bachelor's degree in Computer Science, Technology, Engineering, Mathematics or equivalent.
  • 3+ years of experience with computer hardware, software, networking systems, and configuration/troubleshooting computer systems.
  • Strong troubleshooting and problem-solving skills.
  • Excellent customer service and communication skills.
  • Comprehensive understanding of Networking, Cloud technologies, and Systems: UNIX/Linux or Windows.


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