Director of Operations

4 weeks ago


Étreux, Hauts-de-France, United States State of Massachusetts Full time
State of Massachusetts Job Opportunity

We are seeking a skilled Assistant Director to join our team at the Department of Transitional Assistance (DTA). As a leader in this role, you will be responsible for managing all programs administered by the department, including Transitional Aid to Families with Dependent Children (TAFDC), Emergency Aid to the Elderly, Disabled and Children (EAEDC), Supplemental Nutrition Assistance Program (SNAP) and Employment Services within the communities served by the office.

Job Summary:

  • Assist the Director in implementing efficient business models utilizing available data to ensure accurate eligibility determination and timely processing of program benefits in compliance with state and federal policy and procedures.
  • Plan, control, and execute priority work assignments for eligibility staff to ensure compliance with the department's goals, objectives, and priorities.
  • Develop and maintain community relationships to achieve the agency's mission.

Requirements:

  • At least 5 years of full-time or equivalent part-time experience in business administration, public administration, or clinical management, with at least 1 year in a supervisory or managerial capacity.
  • Ability to provide motivation, encouragement, leadership, and supervision to an interdisciplinary team of approximately 50 staff responsible for delivering quality customer service, resources, and services.
  • Experience working with Federal or State programs with complex regulations and policies, and demonstrated ability to develop necessary strategies for effective implementation.

Salary: $85,000 - $110,000 per year, depending on qualifications and experience.

About the Agency: The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. We are committed to providing a high level of service to all those in need, and we strive to assist and empower low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long-term economic self-sufficiency.

Benefits: Comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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