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National Field Support Supervisor

2 months ago

Billings, Montana, United States SPECTRUM Full time
Job Title: National Field Support Supervisor

At Spectrum, we're looking for a skilled National Field Support Supervisor to join our team. As a key member of our Field Operations Unit, you'll play a crucial role in supporting our customers and driving business success.

Key Responsibilities:
  • Lead a team of employees to manage a high-volume dispatch center with over 5,000 transactions daily
  • Implement change management strategies to optimize work processes and improve efficiency
  • Review and resolve escalated customer issues
  • Provide daily duties and reporting for representatives
  • Manage daily workload and prioritize tasks effectively
Requirements:
  • Associate's degree or equivalent experience
  • 4+ years of experience in dispatch or customer service, or 3+ years in workforce administration
  • Strong technical skills, including MS Office
  • Excellent communication, leadership, and problem-solving abilities
What We Offer:
  • Competitive pay and benefits package
  • Opportunities for growth and development
  • A dynamic and supportive work environment

We're committed to creating a diverse and inclusive workplace. If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.