Mobile Sales Associate
2 days ago
As a Mobile Associate at T-Mobile, you will be an integral part of the Retail Team, responsible for bringing the T-Mobile brand to life within National Sales partner locations. Your primary focus will be on active customer engagement, creating energy and excitement around our products and services.
You will be an ambassador for the T-Mobile brand, obsessed with the connected world and thriving in a high-traffic environment. Your goal will be to build and deepen relationships with customers through meaningful interactions, identifying their needs and educating them on our solutions.
Key Responsibilities- Proactively engage with customers in a highly-traffic retail environment, using digital tools and effective communication to educate and showcase the value of T-Mobile solutions.
- Consistently leverage digital self-serve tools during customer interactions and the onboarding process.
- Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services.
- Recommend wireless solutions and onboard customers to help them understand how to self-serve and utilize the T-Mobile app for wireless needs.
- Partner with nearby store locations to properly onboard customers and perform skills practicing, knowledge sharing, and store operations.
- High School Diploma/GED (Required)
- 6 months of customer service and/or sales experience, Retail environment preferred (Required)
As a Mobile Associate at T-Mobile, you will receive on-the-job training and be eligible for incentive pay while completing training milestones. Once completed, you will promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives, and are eligible for an Annual Stock Grant.
We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs.
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