Automotive Service Director

1 month ago


Indian Trail, North Carolina, United States Express Oil Change & Tire Engineers Full time
Job Title: Automotive Service Manager

At Express Oil Change & Tire Engineers, we are seeking a highly skilled and experienced Automotive Service Manager to join our team. As a key member of our service department, you will be responsible for leading a team of technicians and service personnel to deliver exceptional customer service and maintain the highest standards of excellence.

Key Responsibilities:
  • Team Leadership: Supervise and coach a team of technicians and service personnel to ensure they are working efficiently and effectively to meet customer needs.
  • Customer Service: Work directly with customers to resolve issues, provide solutions, and ensure customer satisfaction.
  • Operations Management: Plan, schedule, and assign work to ensure efficient use of resources and minimize downtime.
  • Performance Evaluation: Evaluate the performance of service department personnel and provide feedback to improve productivity and quality.
  • Inventory Management: Manage parts inventory and outside purchases to ensure compliance with company standards and minimize waste.
  • Safety and Compliance: Ensure store safety and compliance with company safety procedures, OSHA laws, and MSDS regulations.
Requirements:
  • Leadership Experience: Minimum of 2 years' experience in a service management role, with a proven track record of exceeding business objectives.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to develop professional relationships with customers and team members.
  • Organizational Skills: Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency.
  • Physical Requirements: Prolonged periods of standing, stooping, and bending, with occasional exertion of force to move objects.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced leader who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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