Restaurant Operations Manager

2 days ago


Hickory, North Carolina, United States Wendy's Full time
Restaurant Manager Job Description

As a Restaurant Manager, you will play a key role in ensuring the success of our restaurant operations. Your primary responsibility will be to assist in the execution of daily activities, ensuring that our customers receive an exceptional dining experience.

Key Responsibilities:

  • Train and monitor crew members to ensure adherence to food safety procedures.
  • Act as Cash Manager as needed, setting up cash registers and verifying cash at close.
  • Perform walk-thrus to ensure the restaurant is ready to open or close.
  • Work with the Restaurant Management team to train, develop, and communicate with crew members and Team Trainers.
  • Supervise crew members and Team Trainers to maximize retention and ensure compliance with Company policies and procedures.
  • Collaborate with the Restaurant Management team to maintain quality, production, and service standards.
  • Help execute shift-specific procedures and assist in maintaining proper coverage via crew member schedules.
  • Follow up and resolve customer complaints or concerns as needed.

Requirements:

  • High School Diploma or GED required.
  • Must be at least 18 years of age.
  • One or more years of restaurant experience.
  • 6 months or more of restaurant, retail, customer service focused, or equivalent experience.
  • Ability to multi-task, maintain composure, and provide sound advice and direction.
  • Must exhibit professionalism, composure, and discretion when expediting or resolving customer-related concerns.
  • Ability to work in a fast-paced environment with noise and varying temperatures.
  • Must be available to report for work promptly and regularly, as well as work all day parts and days of the week.
  • Must have or be willing to obtain ServSafe certification by end of training.

The Wendy's Company is committed to compliance with federal and state laws that prohibit discrimination based on age, color, disability, national origin, race, religion, or gender. We will make reasonable accommodations for qualified individuals with known disabilities, unless doing so would result in an undue hardship.



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