Help Desk Lead Technician

3 weeks ago


Lincoln, Nebraska, United States CONTACT GOVERNMENT SERVICES Full time
About the Job

We are looking for a skilled Senior Help Desk Technician to join our team at Contact Government Services, LLC. As a key member of our Help Desk team, you will be responsible for providing Level 1 & 2 support services to end users, including senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA).

Responsibilities
  1. Provide backup and restoration support for administrative purposes
  2. Maintain file servers and ensure smooth data access
  3. Administer user accounts and mailboxes
  4. Install software and hardware as needed
  5. Set up and troubleshoot handheld devices
  6. Support remote users with technical issues
  7. Train end-users on new software and systems
  8. Develop procedural documentation and spreadsheets for tracking purposes
Requirements
  • Minimum one year of experience in Adobe Connect or similar online meeting platforms
  • ITIL Foundations certification is a plus
  • Previous change management experience is a bonus
  • DOD clearance level 6 public trust or above is required
Why Work with Us

We offer a dynamic work environment where innovation meets technology. Our comprehensive benefits package includes:

  • Medical, dental, and vision insurance
  • Life insurance and 401(k) plan
  • Flexible spending account options
  • Paid time off and state/federal holidays
Join Our Team

Contact Government Services, LLC is committed to equal employment opportunities for all candidates, regardless of their background or status.



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