Server

1 week ago

Concord, New Hampshire, United States Hay Creek Hotels Full time
{"Job Title": "Server", "Job Description": "Job Summary

We are seeking a skilled Server to join our team at The Centennial Hotel, managed by Hay Creek Hotels. As a Server, you will be responsible for providing exceptional customer service, ensuring a memorable dining experience for our guests.

Key Responsibilities:
  • Greet and seat guests, take food and beverage orders, and serve with a smile.
  • Impart warmth and graciousness to our guests, making them feel at home.
  • Be knowledgeable about our menu items and make recommendations to enhance the dining experience.
  • Clean and maintain the dining area, ensuring a clean and safe environment for our guests.
  • Assist in resolving any complaints or issues, communicating effectively with our guests and management.
  • Process payments and handle cash, credit, and room charges efficiently.
  • Practice guest safety and ensure correct billing to room when processing room charges.
  • Complete all opening, side-work, and closing checklists, cleaning checklists, and duties related to shift.
  • Reconcile cash, accurately charge credit cards, and make appropriate cash deposits at end of shift.
  • Practice cleanliness and safety in all dining areas, liquor and wine storage areas.
  • Understand and communicate daily specials and specialty menus to guests.
  • Deliver food consistent with expectations of proper timing of food courses.
  • Assist team members as needed to promote a positive teamwork environment.
  • Practice conscious knowledge of food allergies and safety, communicate effectively to guests with allergies.
Requirements:
  • High School diploma or equivalent.
  • Must feel comfortable with technology, with a working knowledge of a Point of Sale system preferred.
  • 1 year serving experience in a high-volume restaurant, fine dining preferred.
  • Alcohol service training certificate a plus (will train if needed).
  • Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude.
  • Ability to operate smoothly under pressure and stress.
  • Flexibility to work nights or mornings, weekends, holidays, and busy seasonal days.
Benefits:
  • Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness.
  • Competitive Salary/Wages.
  • Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave.
  • Standard Annual Performance/Salary Reviews.
  • Merit and Cost of Living Adjustments.
  • Complimentary Meals Daily.
  • Free Parking.
  • Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties.
  • Discounts at specific property partners (NEIRA, Historic Hotels of America).
  • 50% Discount when Dining at any HCH Property.
  • Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.).
  • Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities.
  • Supportive, open-door policy work environment.
  • Work Culture that is fun, energetic and motivating.
  • Employee Recognition Program - 'Delight and Surprise Dollars'.
  • Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.
", "lang_code": "en"}

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