Customer Engagement Specialist
5 days ago
YouFit is a leading fitness chain that prioritizes member satisfaction and employee growth. We foster a culture of HEART, embracing humility, enthusiasm, authenticity, resilience, and teamwork.
Front Desk Representative Job Description
As a Front Desk Representative, you will play a critical role in delivering exceptional customer experiences, driving revenue growth, and contributing to a positive club atmosphere. Key responsibilities include:
* Providing top-notch customer service and creating a welcoming environment for members and guests.
* Collaborating with management to achieve sales targets and engage with members through personalized interactions.
* Presenting membership options and personal training packages, leveraging strong communication and negotiation skills.
* Supporting facilities maintenance and cleanliness standards, ensuring a clean and inviting space for members.
* Addressing member inquiries, concerns, and account issues professionally and efficiently.
Essential Skills and Qualifications
* High school diploma or equivalent required; degree in a related field preferred.
* Excellent verbal and written communication skills for effective interaction with members and colleagues.
* Ability to work independently and collaboratively as part of a dynamic team.
* Strong problem-solving and conflict resolution skills to address member concerns and issues.
* Basic computer skills and proficiency in point-of-sale systems.
* Availability to work varied shifts, including evenings, weekends, and holidays.
What We Offer
We provide an attractive compensation package, including a base salary range of $40,000 - $50,000 per annum, plus performance-based incentives. You'll also enjoy a comprehensive benefits program, including medical, dental, and vision coverage, as well as access to ongoing training and development opportunities.
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